Stephen Parry’s career in service centre operations spans over 15 years, during which time he has been responsible for building and operating large scale international call centres in various sectors; IT Services, Retail Direct-Marketing and Financial Services.
He has extensive experience in the areas of customer service strategy, proposition development, organisational development, business process alignment, technology introduction, change and turnaround management.
Stephen’s most recent role was Head of European Strategy and Operational Development for Fujitsu. In 2001 he was awarded both the European Call Centre of the Year award for Innovation and Creativity, and the European Call Centre of the Year award for best people development program.
In 2002 he took Fujitsu to the finals of the UK National Business awards for Customer Focus and they became winners of the 2003 National Business Awards for the Best Customer Service Strategy.