CRM
CRM has become one of the defining terms of
reference in a modern business. But what exactly does it mean?
How does it help or hinder the process? How do you really interact
with your customers? Do you surprise and delight them, or is your
business one that would work fine if it were not for the interactions
with customers?
For a thoughtful, stimulating and relevant look at
the issues embraced by CRM, we have assembled a number of highly
experienced speakers to help give clarity to this most complex of
business issues.